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Terms and Conditions

1. Introduction

Welcome to our website! By accessing and using this website, you agree to comply with the following terms and conditions. Please read them carefully before making any purchases.

Our website policies prioritise your experience as a customer. We aim to make your online shopping with PYX Ltd secure and hassle-free whenever possible.

By placing an order via www.Pyx.co.nz and using this website, you agree to comply with its terms and conditions of use outlined in the document. If you do not agree, we recommend leaving the website immediately. PYX Ltd provides access rights solely to those who accept our terms and conditions in full.

Users of this website may be requested to register and provide private information. You are responsible for ensuring the accuracy of this information and maintaining the safety and security of your identifying details. Additionally, you are accountable for any activities conducted under your account or password.

 

2. Definitions

  • “We,” “our,” and “us” refer to the website owner and operator.

  • “You” refers to the user or customer visiting our website.

3. Product Information

  • We strive to provide accurate product descriptions, images, and pricing. However, please note that colours and sizes may vary slightly due to screen settings and manufacturing processes.

  • Prices are in New Zealand dollars (NZD) and include GST unless otherwise stated.

  • You may not use our products for any illegal or unauthorized purpose.

  • All product descriptions or product prices are subject to change at any time without notice, at our sole discretion.

  • We reserve the right to discontinue any product at any time.

4. Ordering and Payment

  • Orders are processed once payment has been made in full and cleared.

  • We accept various payment methods, including credit/debit cards and bank transfers.

  • Prices are in New Zealand dollars (NZD) and include GST unless otherwise stated.

5. Shipping and Delivery

  • We aim to dispatch orders on the same day we receive payment confirmation, but there may be occasional delays due to courier services.

  • We will ship your order throughout New Zealand. All rural delivery (RD) addresses incur an additional courier charge. Our customer services department will discuss once your order is placed, and shipping address confirmed.

  • Estimated delivery for the North Island is 1-3 working days, and for the South Island 5-8 days, although this is an estimate only and not a guarantee.

  • Overnight courier is available upon request.

  • We also ship Overseas/Internationally. Our customer services department will discuss once your order is placed, and shipping address confirmed.

  • The Customer consents to providing their details to our Couriers solely for the purpose of receiving SMS/Email Notifications directly from the Couriers regarding their parcel(s).

  • If we are unable to provide the products or if there is a significant delay in delivery (e.g., due to product unavailability), we will promptly notify you. In such cases, you have the option to cancel the order (or part of it) and receive a refund, including applicable delivery charges, for any undelivered products.

  • If your package takes longer than expected, please contact us.

  • Before signing the delivery receipt, thoroughly inspect your boxed goods. If you notice any damage or mishandling, make a note on the consignment note and refuse to accept the delivery. By signing as the receiver, you acknowledge that the item has been received in good condition. Keep in mind that the freight company will not honour any claims for damage, and Pyx Ltd cannot claim on your behalf or be liable for any resultant losses.

6. Returns and Refunds

  • We accept returns within 10 working days of delivery for unused and undamaged items.

  • Please contact Customer Services with your reasons for wishing to return the item(s).

  • Return shipping costs are the responsibility of the customer.

  • A restocking fee of 20% of the invoice value, may apply to returns.

  • Refunds will be processed once we receive the returned item.

  • Please see our Returns Policy.

7. Privacy Policy

  • We respect your privacy and handle personal information in accordance with applicable laws.

  • Please review our separate Privacy Policy for details.

  • When you order or register on PYX.com, you grant us permission to add your contact details to our database. We will use these details for transactional emails related to orders, shipping, and product reviews. Occasionally, we may contact you about offers and new products. You can easily unsubscribe by clicking the link in the footer of any email or by contacting our customer service team. Rest assured, we do not share, sell, or exchange customer contact information with other companies, except for shipping carriers who use this information for order delivery.

8. Intellectual Property

  • All content on this website, including images, text, trademarks and logos, is protected by copyright and other intellectual property rights.

  • You are not allowed to use, display, distribute, reproduce, broadcast, or publish the intellectual property without obtaining express written permission and agreement for each specific incident.

9. Disclaimer

  • While we make every effort to provide accurate information, we are not liable for any errors, omissions, or inaccuracies.

  • Use our products responsibly and follow safety guidelines.

10. Legals

  • Consumer Guarantees Act 1993 - If the products fall under the New Zealand Consumer Guarantees Act 1993 (CGA), you may have statutory rights and remedies that are not affected by the provisions mentioned above. However, if you are acquiring the products for business purposes, the exclusions and limitations outlined above will apply, and the CGA will not be applicable.

  • Force Majeure - We shall not be held liable for any delay or failure to fulfill our obligations under these terms of sale if such delay or failure results from causes beyond our reasonable control, including (without limitation) strikes, lockouts, accidents, war, fire, flood, explosion, shortage of power, breakdown of plant or machinery, shortage of raw materials from normal source of supply, act of God or any order or direction of any government, government authority This provision does not impact your statutory rights.

  • Amendments to Terms: We reserve the right to modify these terms of use periodically. It’s advisable to review them regularly. By continuing to use this site after any such amendment, you are considered to have accepted the updated terms of use.

  • Risk: The responsibility for all risks associated with the Goods shifts to the Customer once the Goods leave the Company’s premises. Any damage occurring during delivery is a matter between the Customer and the carrier handling the Goods.

  • Miscellaneous: If PYX Ltd chooses not to enforce any of these terms and conditions or grants the Customer time or other indulgences, it should not be interpreted as having waived that term or condition or its rights to later enforce that or any other term or condition.

  • Jurisdiction and Governing Law: These terms of use, along with any matters or disputes related to this site, shall be subject to New Zealand laws and resolved in New Zealand courts.

Limitation of All Liabilities - Subject to legal allowances:

  • All warranties, representations, and guarantees (whether express, implied, or statutory) are excluded. This includes suitability, fitness for purpose, accuracy, or completeness of this site or its content.

  • We shall not be liable for any damages, losses, expenses, or indirect or consequential damages incurred by you in connection with your access to or use of this site or its content.

  • If your use of this site or its content falls under the New Zealand Consumer Guarantees Act 1993 (CGA), certain rights or remedies may not be excluded or limited by the above. However, if you are using this site or its content for business purposes, the exclusions and limitations mentioned above will apply, and the CGA will not be applicable.

PYX Ltd, its officers, employees, or agents shall not be held liable for any loss or damage, including consequential or economic loss or loss of profits. This exclusion applies even if the negligence of PYX Ltd, its officers, employees, or agents is involved and pertains to the supply of Goods. It also extends to any promotional activities, advertising, or statements about the Goods’ performance or characteristics by the Customer.

11. Warranty Information

  • Warranty: The warranty is extended to the original purchaser only and is not transferable to any other party.

  • Coverage: The warranty specifically covers manufacturing defects. It does not apply to faults caused by misuse, lack of maintenance, or normal wear and tear.

  • Environment: Unless otherwise specified, the warranty applies to a “normal” domestic environment.

12. Contact Us

If you have any questions or need assistance, feel free to contact us:

Thank you for choosing PYX for your boxing and martial arts equipment needs!

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